Shipping & Delivery Policy

Last updated:  03-September-2026 

Here's exactly how your SVARCI order reaches you — timelines, charges, and what to do if something goes wrong. No fine print games.

1. Where we deliver

Within India: We deliver across India through our courier partners. Serviceability is checked against your PIN code at checkout.

International: We currently ship to [CONFIRM — list of countries]. If your country isn't listed at checkout, we're not able to deliver there yet — but we're expanding, so do check back.

If your PIN code becomes unserviceable after you've placed an order, we'll cancel the order and refund prepaid payments in full.

2. Order processing time

  • Orders are dispatched within [CONFIRM — e.g. 24–48 working hours] of confirmation.

  • Orders placed on Sundays or public holidays are processed on the next working day.

  • During sales, launches or festive periods, processing may take slightly longer. We'll keep you posted.

3. Delivery timelines

Within India

Destination

Estimated delivery

Metro cities

2–4 working days

Other cities and towns

4–7 working days

Remote or rural PIN codes

7–10 working days

International

Estimated delivery:7–15 working days, depending on destination and customs clearance.

All timelines are estimates from the date of dispatch, not the date of order. Delivery can be affected by weather, local restrictions, courier delays or customs — factors outside our control.

4. Shipping charges

Within India

  • Free shipping on orders above 

  • Orders below that: a flat shipping charge of 

  • Cash on Delivery: 

International

  • Shipping charges are calculated at checkout based on destination and order weight.

  • Customs duties, import taxes and local clearance charges are not included in our prices or shipping fees. These are levied by the destination country and are payable by you on delivery. We have no control over these amounts and cannot refund them.

  • If a parcel is refused or returned because customs charges were not paid, shipping costs are non-refundable.

All applicable charges are shown at checkout before you pay. There are no hidden fees.

5. Order tracking

Once your order ships, we'll send you a tracking number by email and SMS/WhatsApp. You can follow your parcel directly on the courier's website.

Tracking can take up to 24 hours after dispatch to start updating — that's normal.

Haven't received tracking details within [CONFIRM — e.g. 3] working days of ordering? Email svarcibeautycare@gmail.com with your order number.

6. Delivery attempts

  • Our courier partners will typically make up to three delivery attempts.

  • Please make sure someone is available at the delivery address, and that your phone number is correct and reachable.

  • If all attempts fail, the parcel is returned to us. We'll contact you to arrange redelivery — a second shipping charge may apply.

  • For COD orders that are refused or undelivered repeatedly, we may limit COD on future orders.

7. Address accuracy

Please enter your complete address with PIN code, landmark and a reachable phone number.

Addresses cannot be changed once an order is placed. If you spot a mistake, contact us immediately at +91 99872 32544 — if the parcel hasn't shipped, we'll do our best to correct it. We're not responsible for orders delivered to an incorrect address supplied by the customer.

8. Multiple items

Orders with several products may arrive in more than one package, each with its own tracking number, and may be delivered on different days. You'll only be charged shipping once.

9. Damaged, missing or incorrect parcels

We pack every order carefully, but transit can be rough.

  • Please record an unboxing video while opening your parcel. This is the single most helpful thing for a fast resolution.

  • If your parcel arrives visibly damaged or tampered with, refuse delivery where possible.

  • If you receive a damaged, incorrect or incomplete order, contact us within [CONFIRM — e.g. 48 hours] of delivery with your order number and clear photos.

Contact: svarcibeautycare@gmail.com · +91 99872 32544

Your courier will not be able to help with these cases — please come straight to us. Full details are in our Return, Refund & Cancellation Policy.

10. Marked delivered but not received?

Occasionally couriers mark a parcel delivered slightly early, or hand it to a neighbour or security desk.

  1. Wait 24 hours — it often arrives

  2. Check with family, neighbours, building security or your reception desk

  3. Still missing? Contact us with your order number and we'll raise an investigation with the courier

11. Order verification

For high-value orders, or where delivery details appear incomplete, our team may call or message you to verify before dispatch. This protects you and us against fraud.

12. Product freshness

Every SVARCI product is best before 3 years from the date of manufacture, and the batch number, manufacturing date and expiry date are printed on each pack. We dispatch fresh stock only.

13. Need help?

SVARCI Beauty Care LLP 1/Yamuna, Shrikirpa Soc., Opp. Sadhna Vidhya Bhavan, Minibazar, Surat – 395006, Gujarat, India Email: svarcibeautycare@gmail.com Phone / WhatsApp: +91 99872 32544 Support hours: Monday to Saturday, 10:00 AM – 6:00 PM